mobile banking app case study

The mobile application is designed with an eye to the principles of SOA (service-oriented architecture), with the logic divided into the layers of Presentation / Business Logic / Persistency. In terms of the scenarios applied, our “favorite” MVC used a lightweight (lighter) view of controllers and distinguished delegates, data source and other auxiliary facilities. The app was letting bank customers down, though it should do quite the opposite─support, assist and ease the daily financial lives of its users. Through a UX transformation, they have become one of the most dynamic pacesetters of the whole Middle Eastern banking digitalization. This allows them the opportunity to spend this precious time on what's truly important. This especially includes cell phone bill payments, but also encompasses all payments in general. In the digital age, it's not enough to have big marketing budgets and plenty of functions that confuse the users. It was crucial for the Bank of Jordan to fulfill the users' expectations, not only according to the experience but also according to how a modern mobile banking app should look. Extensions and custom UI elements are often reused in different projects. We are proud to announce that UXDA is named ‘One to Watch’ in the business excellence list published by the European Business Awards 2019 - one of the world’s largest and longest-running business competitions. By and large, when compared with Objective-C, Swift has in a sense even fewer opportunities (for example, there is no dynamic typing), so there is nothing you could do in Swift which would be impossible with ObjC. Since launch RBC says that client engagement with its mobile banking app has increased by 20%. BofA launched mobile banking in May 2007.Mobile Banking lets customers easily and securely access balance information, pay bills with optional Bill Pay service, transfer funds, and find nearby ATMs and banking centers through a mobile application on their smartphones, and through mobile web on their phone browser. -- Summary of what Julian learned from banking service providers, analysts, and security experts on the mobile threat landscape; and-- Why to constantly verify you are receiving up to date advice and guidance. Leonid Borisov, art director at Redmadrobot, “Our task was to optimize user workflow for the majority of actions — to reduce the number of steps, to supply content more easily, and to start moving in the direction of a more personalized service.”. This study informs me to restrict some features based on age group and allows full access to some. By January, we presented the design concept to the customer of what a mobile bank should be in the absence of resource constraints and limitations due to the integration with the customer’s systems. Once these problems were resolved, repeat operations took off in addition to payment templates (which had similar problems). We have begun work on updating the JSON of ATMs and offices, which made it possible to remove the duplicate displays on a map. Open Bank has been found to have zero critical security vulnerabilities. Unfortunately, this often becomes a problem. Digital Banking App. In 2017, the applications won “Best New Mobile Banking App in the Caribbean” from International Finance magazine. Mobile banking has become a fundamental method of service delivery and a crucial customer engagement tool for all of the major UK banking players. Stay tuned :), Chord Assist: Building an accessible smart guitar for the mute, deaf and blind, Caroling through content: 5 ways Christmas carols teach UX writing for international audiences, Modularize your Kotlin Multiplatform Project. Most likely, we would take this and simply integrate it into the new application. In the reviews about the new app, users are thankful and relieved for the banking application that saves them time and has become an assistant in daily tasks. To study mobile banking services. To implement this concept, we started with a new communication block on the main screen and the “Profile”, which is the center of communication with the user. The only exception is the iPhone 4 with iOS 7, but this customer base is very small (and can only use the previous version of mobile banking). The Bank of Jordan came to us eager to majorly improve the way its customers managed their personal finances through the mobile banking channel. For those who have iOS 8 and earlier versions, it is available in the latest version of the old design, in which we have maximized updates like renaming products, creating templates, and repaying loans early. Digital Banking Solution is iOS and Android-based app to deliver the ultimate mobile banking solution. To achieve this, it was time to move to the higher levels of the Product Value Pyramid and make the mobile app usable and also aesthetic. Data regarding deposits, for example, is generally not present, but it can be calculated based on other data. Therefore, it was very important for us to give users a chance to easily initiate a new money transfer to a previously added beneficiary. After the UX transformation done by UXDA, the Bank of Jordan’s new mobile banking app received the leading global professional services company's Accenture recognition as the “The Best Digital Design 2019.". Personalization of banking products — for example, an Open Bank customer has a card with a design from “Game of Thrones”, this design will be on the main screen and on the page of the product itself as a stylized background image. This case study is not exhaustive as we do not have access to all the user data that influenced the design decisions for HDFC’s current application. It was crucial for BOJ’s new mobile banking app to engage the users, elicit positive emotions and be so visually attractive that they would be motivated to use it more often and recommend it to their friends. Alex has dedicated half of his life to studying human psychology, as well as business success, developing 100+ digital projects and 30+ startups. View case study. After the UX transformation, the app's Google Play and App Store rating rose from 2.8 to 4.7 stars, and it has maintained this rapid increase. The bank was at that point operating by standard waterfall processes and did not know how to break up the large features and implement them in parts, but gradually we began to decrease the length of iterations — we moved to Agile and now release every two to three weeks. This means the client can move straight to the point instead of wasting time in this area. When this was formed, we were able to move on to the next stage─materializing all of it into the look and feel of a real product. Thus, the data on tariffs and loyalty are stored in very different places. The initial Bank of Jordan (BOJ) app had quite a wide range of functions to offer its customers. As usual, all of our cool ideas did not fit into the new release :) So what do we want to add? The emotional moodboard of BOJ app design. Our next plans include adding listings by subway stop, listings of where ATMs currently aren’t, and a button to file complaints regarding ATMs. This changed the app dramatically, making banking more accessible and convenient than ever before for millions of customers in the Middle East. To create a new mobile banking app with a great user experience, we had to identify why and how the users were using the existing Bank of Jordan's app. Nationwide needed a mobile app that would help them stand head and shoulders above the crowd. We also created a totally new way to conduct money transfers, because we discovered that users have some specific recipients to whom they want to transfer money, and new money transactions don’t happen too often. The protocol immediately shows the field from which the commission will be calculated, enabling it to be calculated on the fly. Among the main changes: Expanding the prelogin zone possibilities. Difficulties arose when data presented to us was a part of a single entity but stored in different systems. What the customer wants and expects from the mobile banking app is to immediately get a solution without any additional thought or cognitive load. Based on the concept of the Jobs To Be Done framework for each persona profile, we prepared a list of scenarios. In addition, each field has a type that defines the interface in the application. This study analyzed the views of people in various sectors of society towards those applications. At the time, the project served as a pioneer and a driver for the development of safety practices in Redmadrobot. Another example is that the commission was only displayed by alert after the “Pay” button was pressed — at the time of payment, the user did not know the size of the commission. Mobile users are more active — mobile visits to the bank are distributed throughout the working day rather evenly, whereas when it comes to mobile bankingб activity has a morning peak and then decreases.

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