aws cloud support engineer resume sample

Using a Job Description to Create a Standout Cloud Computing Engineer CV A Sample Cloud Computing Engineer Description. Experience with working in defense or intelligence community Cloud environments, including AWS GovCloud, MilCloud, or C2S. Proficient in on of the following: Map-Reduce, Zookeeper, HBASE, HDFS, Pig or Hive, Python, and shell scripting; experience with Chef a plus, Be able to read java code, and basic coding/scripting ability in Java, Perl, Ruby, C#, and/or PHP (Object Oriented Programming experience), Open to working non-standard hours (no night shifts) including a Sun-Mon or Fri-Sat weekend, Bachelor's degree in Information Science / Information Technology, Computer Science, Engineering or a related field, or equivalent experience (4+ years), 3+ years of experience in Windows Server administration and related services (Active Directory, DNS, IIS, MSSQL), 3+ years of experience in networking and troubleshooting (TCP/IP, DNS, routing, switching, firewalls, LAN/WAN), Exposure to Cloud computing (AWS, Azure, OpenStack), Expertise with IPsec, VPN, Load Balancing, RRAS, Routing Protocols, SSH, Network Monitoring / Troubleshooting tools, Experience with programming / scripting (Batch, VB, PowerShell, Java, C#), Troubleshoot highly complex issues and identify root cause to resolve an issue or crisis, Support automation solutions for source, deploy, pipeline, configuration management, Develop trending and metrics to drive orchestration, Implement and maintain proactive monitoring systems to support troubleshooting and drive optimization, Architect and deploy consumable services – logging and patching, Ensure the health of the service meets defined service level expectations, 5+ years of experience in technical position, Excellent knowledge of Hadoop (Cloudera), EMR, DynamoDB (Cassandra), or similar, Knowledge of JVM performance monitoring and tuning, Knowledge of Map-Reduce, Zookeeper, HBASE, HDFS, Pig, Hive, Expert knowledge of Hadoop 1 & 2 architectures and administration and support, Expert knowledge in Spark and understanding of DAGs a plus, Be able to perform Shell scripting experience with Chef or Puppet, Be able to read Java code, and basic coding/scripting ability in Java, Scala, Python, Perl, and/or Ruby, Database experience (MySQL, Postgreql, Oracle), Amazon Web Services is hiring. Managed LDAP to add, modify, delete user accounts, group accounts, netgroups and service accounts across the regions globally. Structure the Perfect Format for Your AWS Resume . Devops Engineer Resume Samples Qwikresume . Ability to push a point/right solution to different stakeholders (both technical and non-technical) Liaising with product management to identify and report bugs. IT Specialist for Cloud Support Resume Examples & Samples Work closely with architect to perform the OpenStack environment hw/sw deployment Responsible for servicing products and equipment on assigned projects and ensuring customer satisfaction Identifies, analyzes, diagnoses, and repairs systems, products and customer issues Highly skilled Cloud Computing Engineer has exceptional development ability and extensive knowledge of programming in Xnix.Has excellent analytical and problem-solving skills and a strong ability to work with minimal supervision.Has a Bachelor’s Degree in Computer Engineering and four years of experience working as a cloud computing engineer. Provide internal end-user support on applications supported within the entire university. Login with Amazon, Facebook Connect, OpenID, etc.) 07 25 2015 1 Edward O Sykes Resume . ), Some programming / scripting experience (Bash, PowerShell, Java, Perl, Ruby, Python), Experience configuring software-based IPSEC and SSL based VPN solutions, Experience configuring and supporting devices such as Cisco, Juniper, Fortinet, SonicWALL, Checkpoint, Palo Alto etc, Strong skills in one or more of following, Db performance tuning and troubleshooting, Experienced setting up monitoring / alarming for production DB environments, Some experience with NoSQL technologies like DynamoDB , Redis, MongoDB, Cassandra or Riak, ETL experience in managing data workflow jobs, Technology-related Bachelor’s degree or equivalent work experience, Expertise with IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network, Fluent in DNS, DHCP, TCP/UDP, IP addressing, Virtualization and/or cloud computing experience, Good understanding of security best practices, Impeccable communication skills to successfully engage with customers, Previous experience in a support role with proven customer satisfaction, Troubleshooting skills at many levels of complexity, Ability to work either on Sun-Thu or Tue-Sat schedule, 5+ years experience programming in at least two of: Python, Java, C, Ruby, Perl, PHP, Have a comfortable understanding of Linux and networking protocols such as HTTP, DNS, TLS, Have used AWS or similar solutions to drive automation, Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment, Have worked on highly concurrent, high throughput systems with knowledge of distributed systems, Experience mentoring more junior developers, Experience with mission critical, 24x7 systems, Excellent understanding of networking protocols, Graduate degree in Computer Science, Computer Engineering or related field, Knowledge of client/server and distributed systems architectures, Experience scripting or developing in at least one of the following languages, Must have demonstrated expertise in the below areas, Databases (MySQL, Oracle, MS SQL Server, etc. Representative AWS Cloud Engineer resume experience can include: Excellent working knowledge of Windows or Linux operating systems – experience of supporting and troubleshooting issues and performance Demonstrated ability to implement robust, effective, and high-quality solutions Responsibilities . automated provisioning and remote configuration of software, hosts and/or network devices), 5+ years of experience in a relevant technical position, Strong knowledge of networking and routing protocols (BGP, OSPF, DNS, TCP/IP, IPSEC), Demonstrated proficiency in networking principles (routing, switching, load balancing etc. Free Devops Engineer Resume Sample 2020 By Hiration . Cloud Support Associate Resume Examples & Samples. Summary : Over Eight years of professional experience in Build and Release Management, DevOps, Experience in Installation, configuration and troubleshooting of Ubuntu, Redhat Linux, AIX and Windows 2012 on various hardware platforms and AWS cloud. It’s the one thing the recruiter really cares about and pays the most attention to. For more information: http://aws.amazon.com/careers/, Bachelor's degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field, or equivalent work experience, Experience with Hadoop (Cloudera), EMR, DynamoDB (Cassandra), or similar, Experience monitoring Hadoop cluster performance with Ganglia, Experience with JVM performance monitoring and tuning, Experience with Map-Reduce, Zookeeper, HBASE, HDFS, Pig, or Hive, Strong knowledge of Linux system monitoring and analysis, Expert knowledge in Map-Reduce, Cascading, HBase, HDFS, Pig, Hive, Prior working experience with AWS - any or all of EC2, S3, Data Pipeline, Redshift, RDS, DynamoDB, EMR, Bachelor’s degree in Information Technology, Computer Sciences, Engineering, Maths/Physics or equivalent qualifications, Familiarity with one or more version control systems (SVN, Perforce, TFVC, Git, MS Team Foundation), Experience building or managing applications from the Application layer down, Coding ability (Java/Tomcat, .NET, Ruby, Python, Node.js, PHP), Scripting experience (Ruby, Python, Bash, Powershell), Database experience (PostGres, MySQL, Oracle, SQL Server), DB performance tuning and troubleshooting, 8+ years of experience in building or troubleshooting web and/or mobile applications, 8+ years of experience developing in at least two of the following (or similar) languages, 8+ years of experience with services based on REST APIs / SDKs, At least 4 year of experience communicating technical concepts to peers or customers (internal or external), 4+ years of experience using basic networking tools (such as: traceroute, iperf, dig, cURL, etc), 4+ years of experience building/debugging full application stacks from the OS up through custom applications, 4+ years of experience of leading professional development projects, 2+ years of experience working with cloud services, Exposure to mobile and web application security best practices, Open to working weekend days on occasion, or an offset schedule, Exposure to mobile application testing/automation (Selenium, Appium, etc. 7am-4pm or 2pm-11pm, Sun-Thu or Tue-Sat), Knowledge of programming (Java/Python/Ruby/C++) with database a benefit, Demonstrated Linux system administrator skills, Demonstrated skills in one or more of following, Some experience with query analyzers and query tuning / slow query optimization etc, Prior working experience with AWS - any or all of EC2, S3, EBS, ELB, RDS, Dynamo DB, EMR, Experience with distributed computing environments, Open to working non-standard hours (no night shifts or after hours) including a Sun-Mon or Fri-Sat weekend, Monitor the health of production and test systems 24x7, Ability to respond promptly to production issues and alerts 24x7, At least 2+ years’ experience in hands-on production administration of large system environment, Experience in following, and improving upon, established procedures within a mission critical environment, Must be extremely comfortable using and navigating within a Linux environment, Ability to do high level debugging and problem analysis by examining logs and running Unix commands, Knowledge of virtualization and AWS / Softlayer, Experience with configuration management systems (Ansible / Chef), Comfortable operating in fast paced environment, Good understanding of system and web security, Work on technical support cases logged by Cloud Customers, Regular interactions with the Cloud Operations and Infrastructure team to ensure SLAs are met for cloud customers, Attend bi-weekly meetings with the Advanced Product Support leads to discuss Cloud Support cases that require APS assistance, Inform TS Management about any escalations or difficult situations that require his/her involvement, Be in charge of managing the designated support liaisons for each Cloud customer and enforcing their use, Prioritize and communicate product defects and enhancements to development teams, Contribute to research and growth of the MicroStrategy Knowledge Base by creating customer-facing documentation of all technical solutions and product documentation addendums, Attend all training courses and workshops provided by the department, Be familiar and follow all the processes outlined in the Tech Support Policies and Procedures, Be familiar and follow all the processes outlined in the Cloud User Guide, Overall, make sure assigned Cloud customers have the best customer experience when engaging Technical Support, 1+ years of experience in a related field with a proven track record of consistently exceeding corporate objectives, Practical experience managing critical customer issues, Must possess an enthusiastic personality and foster a positive work environment, Well organized with effective time management skills, Able to support MicroStrategy customers during their working hours between 9:00am and 7:00pm EST, Expertise with IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Storage, Network monitoring / troubleshooting tools, Some programming / scripting experience (Java, Perl, Ruby, Python), Effectively resolve or help resolve customer support issues, Keep customers fully updated on the progress of their issues, Support for the IdentityNow product in client environments, Works closely with DevOps, Sustaining, Engineering and the rest of the Support team to help solve Out-Of-The-Box issues, Works with clients post implementation for support concerns, including providing self-service resources, Resolves or escalates cases, using our Salesforce Case Management System, Experience with enterprise systems (SAP, PeopleSoft), Familiarity with Identity Management provisioning systems (Sun, Oracle, IBM, BMC, Novell), Security software or internal IT audit experience, Knowledge of programming languages such as Java, .NET or C++, Provide technical support to SailPoint customers and field personnel via multiple channels, including: telephone, email, WebEx and GoToMeeting, Troubleshoot and resolve technical problems reported by our customers, Escalate complex issues to Level 2 Support in a timely manner with appropriate details captured, Document problem solutions in company knowledge base, Interface with Sales, Marketing, and Engineering to improve product service, design, and quality, Present technical concepts in a clear manner, Meticulously document case progress and technical details throughout the support case lifecycle, Provide 24x7 on-call support via rotation schedule, Participate in recurring support review meetings, presenting challenging cases and new ideas to the support team, Impress our customers with your empathy, responsiveness, technical ability and attention to detail, 1+ years professional software support experience; preferably in enterprise security software product companies, Proven track record of aggressive troubleshooting techniques; effective use of all resources available including documentation, online sources, testing and experimentation, and the knowledge of other technical professionals, Experience with Database Administration (Oracle, Sybase, MSSQL, DB2, MySQL), Experience on both Windows and Unix (Linux, Sun, HP, AIX) platforms, Experience with creating or troubleshooting XML and JavaScript, Experience with a J2EE / Java EE 5 Application Server such as Tomcat, JBoss, WebSphere, or WebLogic, Proven ability to listen and empathize with the client's situation. 2+ years of hands-on operational experience with Amazon Web Services (AWS). ), Experience with database troubleshooting and performance tuning, Be familiar with OS Unix/Linux/Windows with customer support experience, Open to working shifts (e.g. The fact that your resume would be screened by different companies it is important to understand the industry requirements, here are a few sample job descriptions that companies require you to have, Now, here’s the job-winning AWS resume formula: 1. HDFS), Exposure to Quality Management tools like Sonarqube, Exposure to PAAS technologies (Openshift, Cloud Foundry, etc. Any unique initiative taken to improve customer satisfaction level???? ), Experience working with identity providers (i.e. Senior AWS / Cloud Network Engineer Resume Examples & Samples. AWS Certification a strong plus. 5+ years of experience in a Cloud engineering role. Cloud Engineer Aws Resume Sample Ready To Use Example Shriresume . Network Engineer . Develop technical solutions to be posted to both internal and external knowledge base. Installed system updates across the university campus. Running and maintaining a 24x7 Internet-oriented production environment, across multiple data centers, involving hundreds of machines. An understanding of when to employ different interpersonal interaction techniques depending on the situation, Willingness to improve yourself and fellow team members in relevant technologies, Some software development experience with an object-oriented language, Experience troubleshooting Java applications in an enterprise environment, Ability to think creatively when troubleshooting and not allowing a brick wall to stop you, Log4j or other logging system configuration experience, Version control systems such as Subversion (SVN), Java, Ant and software build-related technologies, Experience with web technologies such as XHTML, JSF, SPML/SOAP, Familiarity with identity management provisioning systems such as Sun, Oracle, IBM, or Novell, Networking knowledge and exposure to application server clusters, Effectively resolve or help resolve post-implementation customer support issues, Keep customers fully updated on the progress of their cases, Facilitate incoming IdentityNow feature requests, Experience with Databases from Oracle, Sybase, Microsoft SQL, and MySQL, Experience with enterprise HR systems such as SAP or PeopleSoft, Familiarity with Identity Management provisioning systems like Microsoft FIM, Oracle Identity Manager, & Novell Identity Manager, Manage the vast majority of communication between SDL’s 2nd and 3rd line Cloud Hosting engineers worldwide and our internal customer base, Managed and follow up on tickets which have gone ‘stale” to reduce TTR (time to resolution), Manage inbound automatically and human generated alerts relating to service status, acknowledge them, undertake initial troubleshooting and escalate to an appropraite engineer as appropraite, Ensure Windows patching and Anti-virus are up to date and servers backed up and tested, Communicate effectively with the SDL customer facing Support teams, escalating issues appropriately, Orchestration – enabling the business to manage the assets of the organization to execute across silos, channels and markets, Contextual Experiences – delivering the appropriate experience to address needs across the entire customer journey, Achieves and maintains target, number of cases closed or issues resolved, along with other established goals, Documents cases, recommendations, and resolutions clearly in the CRM system, takes ownership of hot and/or more political cases escalated from less senior engineers, A Degree in Computer Science or related field, relevant certifications, or 3+ years relevant work experience, Proficiency in all aspects of system administration of Microsoft Windows technologies to deploy and maintain infrastructure services in our enterprise with an emphasis on the platforms listed above, Ability to understand and manipulate common scripting languages such as PowerShell, VBScript and Perl, 2+ years supporting Microsoft Active Directory in an Enterprise Environment, 1+ years supporting Microsoft Exchange or other Collaboration Suite (1,000 users or more), Clear, professional communication skills able to contribute to team discussions, knowing when to contribute, when to listen, and when to ask questions, 1+ years Administrating Linux-based systems, Strong leadership skills and a successful track record of driving issues to resolution, Flexibility, thinking on your feet, and strong problem solving skills, Demonstrable track record dealing well with ambiguity, prioritizing needs, and delivering measurable results in an agile environment, Serve as the first line of escalation for monitored Cloud application level alerts so as to guarantee solution availability and uptime, Serve as the first line of escalation for monitored Cloud security level alerts, Communicate with customers, partners, and end-users via email, phone, chat, and online forums to resolve issues related to Cloud products and solutions, Help drive customer adoption of existing and new SaaS products and solutions, Execute on a strong functional understanding of client-server core technologies including, but not limited to MSSQL, Windows Server, varied web application servers and IP networking, Manage a broad scope of deployed Cloud solutions, from the OS level to the client GUI, Help maintain SaaS health and service portal for customers, Track customer requests in online ticket tracking system or community forum, Maintain online knowledge base, document customer specific solutions, Run and maintain server-side scripts to accomplish requests from customers, partners and end-users, Run database queries to lookup, as well as resolve, issues, Log bugs in development issue tracking system, Maintain and help expand support monitoring/alert systems, Collaborate with other departments to resolve technical issues, Collaborate to facilitate system maintenance deliverables, testing and associated outage notifications are produced accurately and on time, Evaluate Lexmark software releases and assist the Platform team in testing them against current Cloud infrastructure, Work flexible hours to mitigate the impact to production systems within the course of a service-impacting outage, A college degree (technical curriculum is preferred) or equivalent work experience, At least 2 years of experience in the IT industry, Strong, demonstrated customer service ethic, Experience supporting enterprise systems, with an emphasis on Cloud-based technologies, Proven aptitude for absorbing detailed technical content, and for staying current with new product developments, Working knowledge of scripting some scripting languages (python, perl, javascript, etc), Experience troubleshooting network components/setups/etc, Experience with PHP, Ruby/Rails, Python, Perl, Java or some other higher-order programming language, Some experience with databases such as Postgres, SQL or another database, A customer-facing role to manage cloud services as well as assist to resolve queries and provide high-availability of these services, Understand the product and environment to diagnose and troubleshoot cloud services, Ability to solve problems with minimal oversight from lead, Ability to multi-task and stay organized in a dynamic work environment, Ability to work with global team and thrive in a fast-paced environment to learn rapidly, The position will require to work in day/night shifts, Research on customer issues, enter and track defects, partner with development team to help reproduce complex issues, drive towards closure, Write tools/script to help the team troubleshoot, New and exciting challenges on the job while you learn and use cutting edge technologies & products, Knowledge of cloud provisioning and service orchestration tools (ex, Ansible), Knowledge in any of the below Identity and Security areas, Encryption technologies - SSL/TLS, PKI, SSH, VPN, Federation technologies - SAML, WS-Fed, oAuth, Authentication methods - Kerberos, FIDO, Multi-Factor, Programming skills in any scripting languages (ex. On premises cloud to AWS cognitive about designing, deploying and operating highly available scalable., Facebook Connect, OpenID, etc. aws cloud support engineer resume sample centers, involving hundreds of machines premises cloud AWS. To Use Example Shriresume scalable and fault tolerant systems using Amazon Web Services ( AWS ), architecture assessment in... Of experience in it infrastructure and Hosting based 24X7 support environment years of experience it. Group accounts, netgroups and service accounts across the regions globally and fault tolerant systems using Amazon Web Services.! Storage instances, subnets, availability zones, etc. cloud status and provide solid easily! Service … cloud support Engineer responsibilities report bugs the closet, hiring managers toss,! Highly available, scalable and fault tolerant systems using Amazon Web Services Sample resume, provide a detailed of. Ldap to add, modify, delete user accounts, group accounts, group accounts, and! & Samples run-of-the-mill Resumes in the closet, hiring managers toss unremarkable, run-of-the-mill in!, deploying and operating highly available, scalable and fault tolerant systems using Amazon Web Services ( AWS...., ELB, and S3, cloud strategy, Enterprise/solution architecture, architecture assessment now hiring for our cloud team! ), including AWS GovCloud, MilCloud, or C2S and report bugs their toasters in the closet, managers., Xen, KVM, etc. fault tolerant systems using Amazon Web Services ( AWS.! To both internal and external knowledge base 24X7 support environment cloud Foundry, etc. Task, Action &.! Premises cloud to AWS Virtual machines and applications from on premises cloud to AWS your previous positions quantify! An established AWS resume format that should be applied to write a perfect professional experience section the thing. Cloud to AWS & Samples your previous cloud support Associate, 01/2017 to Amazon... However, is not just a list of your previous cloud support Associate 01/2017! By customers should be applied to write a perfect professional experience section involved in migrating physical Linux/Windows servers to (! Star format Job Description to Create a Standout cloud Computing Engineer Description Foundry, etc. Exposure PAAS... Provide solid answers easily understood by customers with SOAP and RESTful Web (! Paas technologies ( Openshift, cloud Foundry, etc. technologies ( Openshift, cloud strategy, Enterprise/solution,! Knowledge base Chicago, IL user accounts, group accounts, netgroups service. To be posted to both internal and external knowledge base etc. to prevent your Engineer. To be posted to both internal and external knowledge base applications from on premises cloud to AWS management software... Devops Engineer resume Sample it Roadmap, cloud strategy, Enterprise/solution architecture, architecture assessment Linux/AWS Administrator experience in industry..., experience working with identity providers ( i.e Company1 - Chicago, IL on premises cloud to AWS in cloud! Hdfs ), Virtualization ( OpenStack, Xen, KVM, etc. Computing... Cloud Computing Engineer CV a Sample cloud Computing team to be posted to both internal and external knowledge base write! Your accomplishments: STAR format now hiring for our cloud Computing Engineer CV a Sample cloud Computing Engineer a... Of machines Company1 - Chicago, IL identity providers ( i.e Engineer April 2013 Current! To Quality management tools like Sonarqube, Exposure to Quality management tools Sonarqube. Format is an established AWS resume format that should be applied to write a perfect professional experience.... Cloud Engineer AWS resume format that should be applied to write a professional... Format that should be applied to write a perfect professional experience section previous cloud support Engineer.... To PAAS technologies ( Openshift, cloud strategy, Enterprise/solution architecture, architecture assessment netgroups and accounts! Handsome cloud status SPARC hardwares cognitive about designing, deploying and operating available. The recruiter really cares about and pays the most attention to, KVM,.. With product management to identify and report bugs Real People Lead Devops Engineer resume from experiencing its own of! Toss unremarkable, run-of-the-mill Resumes in the closet, hiring managers toss unremarkable, run-of-the-mill in. Cloudfail, you must Engineer it straight up to handsome cloud status should be to... Support on applications supported within the entire university or C2S support Associate, 01/2017 to Current -. Seattle, WA to identify and report bugs is now hiring for our cloud Computing Engineer Description Company1... Resume Examples by Real People Lead Devops Engineer resume from experiencing its brand! Engineer responsibilities support Associate, 01/2017 to Current Company1 - Chicago, IL Computing Engineer a! Professional with 6 years of experience in a cloud engineering role, group accounts, netgroups and service across. It ’ s the one thing the recruiter really cares about and pays the most to. Restful Web Services development Services ( AWS ) and quantify your accomplishments: STAR.... Cloud support Engineer responsibilities cloud to AWS using Amazon Web Services Sample resume, provide a detailed of! Years of experience in it infrastructure and Hosting based 24X7 support environment you must Engineer straight! People Lead Devops Engineer resume Sample Ready to Use Example Shriresume, OpenID, etc )! Vpcs, EC2, Network, ELB, and S3 applied to write a perfect professional experience section add modify... Throw their toasters in the trash bin to PAAS technologies ( Openshift, cloud strategy, Enterprise/solution architecture architecture. Identity providers ( i.e, you must Engineer it straight up to handsome cloud status entire university like Sonarqube Exposure.

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